As people increasingly rely on the digital channel to meet all their banking needs, Q2 customers have shared several stories about long-time account holders who have only recently begun using digital banking tools. With the government mailing upwards of 101 million paper checks as part of its ongoing stimulus programs, some account holders may have questions about digital check deposit. FIs can help account holders better understand their options (and promote adoption) by providing useful information about remote deposit capture technology. We’ve created the following suggestions for FIs looking to increase the use of Q2mobile Remote Deposit CaptureTM (mRDC) via the Q2 platform and Q2 Smart.
There are a number of options available within the Q2 Platform to help promote mRDC adoption.
Consider building a targeted marketing campaign to boost mRDC adoption. Equipped with targeting and messaging platforms such as Q2 SMART, FIs can identify account holders who have mobile phones and haven’t used mRDC to share tailored messaging about its benefits.
FIs can make mRDC even more appealing to account holders by working with their mRDC provider to increase limits and modify review thresholds for faster processing.