Building a Better Member Experience and Fueling Engagement
Stanford FCU is offering a better member experience and new services through Q2's Innovation Studio.
“We’re constantly looking for ways to make the user experience much more intuitive – from letting the members do what they want to do as effectively and efficiently as possible, but also to make it fun and engaging.”
About Stanford Federal Credit Union
- Headquarters
- Palo Alto, California
- Assets Under Management
- $3.6 billion
- Solutions
- Q2 Innovation Studio
Challenge
With a tech-savvy member base, Stanford FCU needed to enhance its offerings
Stanford FCU set out to re-imagine its user interface as a simpler and more engaging tool. It also wanted to provide new services for its members who, considering the FI's Silicon Valley location, had high expectations for digital solutions.
Solution
With Q2 Innovation Studio, Stanford is delivering a more engaging user experience
Q2 Innovation Studio is making it easy for Stanford to deliver new levels of member engagement and smoother international wires while making membership rewards fun. It's also positioning the FI for constant improvement.
Results
Stanford quickly saw benefits from Q2 Innovation studio, including:
- An enhanced user dashboard delivered in just six months
- A re-imagined membership rewards dashboard that delivered a gamified experience to better engage members
- More international transfers in more currencies
